Job Description

Retail Sales Manager

Mercedes-Benz Sprinter Van Center — Connecticut's only standalone Sprinter Van Center
Mauro Motors Automotive Group

The Retail Sales Manager's goal is to maximize new and pre-owned Sprinter van volume and gross profit per unit while developing a high-performing sales team that delivers an exceptional commercial customer experience. To do this, the Retail Sales Manager must be exceptional in the following:

Sales Team Leadership

• Recruit, hire, train, coach, and hold accountable a team of sales consultants to meet individual and departmental unit and gross targets


• Conduct daily sales meetings to align the team on inventory, pending deals, and daily objectives


• Monitor and coach adherence to the dealership's road-to-the-sale process from greet through delivery, tailored to commercial and fleet buyers


• Set clear performance expectations and conduct regular one-on-ones to review individual production, CSI, and development needs


• Manage schedules, floor rotation, and up-system to ensure fair and consistent lead distribution

Desking & Deal Structuring

• Desk deals using the dealer's desking system to structure profitable transactions that satisfy both dealer gross targets and customer needs


• Approve pricing, trade values, and deal terms within dealer-set guidelines


• Work closely with F&I to ensure smooth deal flow and maximize front-end and back-end gross per unit, including commercial financing and fleet lease structures


• Review and approve all deals prior to funding to ensure accuracy and compliance


• TO (turn-over) customers on the floor to assist sales consultants in overcoming objections and closing deals

Inventory & Up fit Collaboration

• Partner with the Inventory and Up fit teams to understand available new and pre-owned Sprinter inventory, aging units, upfit lead times, and market positioning


• Keep sales staff informed of new arrivals, aging inventory, and priority units through daily talking points and lot walks


• Ensure showroom and key lot positions are merchandised effectively with priority inventory, including upfit and conversion examples


• Communicate inventory and upfit needs and business-customer demand trends back to acquisition and inventory teams

Lead & BDC Management

• Work with the Business Development Center to ensure timely follow-up and appointment conversion on all sales leads, including commercial and fleet inquiries


• Review lead source performance and appointment show/close ratios to identify coaching opportunities


• Ensure every incoming lead, phone-up, and walk-in is logged and worked according to dealership process


• Partner with BDC leadership on outbound campaigns tied to inventory, service-to-sales, and equity mining opportunities targeting local businesses and fleet operators

Customer Experience & CSI

• Own the department's CSI performance and implement process improvements to drive customer satisfaction scores


• Personally engage with customers on the floor and follow up on any service recovery situations


• Monitor online reviews related to the sales experience and coach staff on service recovery


• Ensure delivery process is thorough, professional, and reinforces the value of the purchase — including upfit walkthroughs and commercial account onboarding

Performance & Reporting

• Track and report daily, weekly, and monthly sales performance against dealer-set unit and gross profit targets


• Analyze individual and team performance metrics (closing ratio, gross per unit, CSI, F&I penetration) to drive coaching priorities


• Prepare and present sales department performance updates to dealership leadership


• Maintain accurate use of the CRM/desking system to ensure clean, actionable reporting

Qualifications

• Must have previous retail automotive management experience in both new and pre-owned vehicles; commercial, fleet, or Sprinter van sales experience strongly preferred

Mauro Motors is a leading Connecticut luxury automotive group, and home to the state's only standalone Mercedes-Benz Sprinter Van Center. You would be joining a winning team in a positive work environment that strives to be #1.

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